Christmas Delivery

Items must be ordered by the 15th of December and will ship via a standard delivery service using their delivery chart for last days for Christmas Delivery.

This delivery program does NOT apply to:

• special orders, items on backorder or cancelled orders (e.g., out-of-stock merchandise),
• items shipped to Alaska, Hawaii and U.S. territories and possessions,
• items shipped to P.O. boxes or APO/FPO addresses, or
• Items with delayed shipping or Shipping internationally labeled on the product page

Standard shipping Delivery estimates assume no delays caused in whole or in part by shipping carriers, acts of war, terrorism, acts of nature, or other events beyond our reasonable control.

Items not delivered in time due to delays on the fulfilment will be entitled to a shipping refund with no additional assumptions of liability

 

$5 STANDARD SHIPPING ON ALL ORDERS TO ALL 50 STATES IN THE UNITED STATES

Shipping Delivery

Order Confirmations

Once your order has been shipped, you will receive an email confirmation with your order tracking details. Items will show their ship times in each description. If you do not receive this email, please contact our customer service team, and we can update your shipping information.

To check the status of your order, log in to your account and click on your order to see shipment status tracking details. If you checked out as a guest, you could view your order status by clicking "View Your Order" on either your order confirmation or shipping confirmation emails.

Shipping

Domestic

Bluefly ships to the contiguous 48 states, the District of Columbia, Alaska*. and Hawaii*. Some Marketplace items have shipping restrictions to shipping options offered during checkout, which may vary based on the shipping address provided.

Standard shipping within the U.S. is a flat rate of $5.00, with delivery typically taking 3-7 business days. For Alaska, Hawaii, U.S. territories, APO/FPO addresses, and PO Boxes, we use USPS.

• For security reasons, we do not ship to hotels or P.O. boxes unless the address is a college or university.
• All domestic shipments will include delivery confirmation and a tracking number.
• Orders are typically processed within 1-2 business days after payment clears.
• A signature will be required for shipments over $500.

International Shipping

Bluefly offers international shipping via our partner ShipTo. Please click here to visit their site for more details.

Change of delivery address

For security purposes, we are unable to modify the shipping address after an order has been submitted.

Find a Missing Package That Shows as Delivered

1.     Confirm your shipping address in the order.
Ensure the shipping address listed is accurate.

2.     Check for delivery notifications
Please be sure to look for a delivery confirmation email or on your account order page. We also recommend checking your mailbox or places where you typically receive parcels.

3.     Check with others in your household or neighbors
Sometimes packages are delivered to a neighbor, or someone in your household may have accepted them for you. Be sure to check with them.

4.     Wait up to 48 hours
Occasionally, packages are marked as delivered a bit early. Please wait 48 hours to see if the package arrives after the initial delivery confirmation.

5.     Reach out to the carrier
Contact the delivery company (e.g., USPS, UPS, FedEx) directly. They may have additional details or be able to help locate the package.

You can track your package or contact the carrier using the list below.

Common Carriers:

DHL Express

Phone: 1-800-225-5345

FedEx

Phone: 1-800-463-3339

UPS

Phone: 1-800-742-5877

US Postal Service

Phone: 1-800-222-1811

6.     Check for Photo Proof of Delivery

-          Some carriers provide a photo showing where the package was left. Check to see if this option is available to help find your package.

7.     File a Claim with the Carrier

If the carrier confirms the package is lost or stolen, you may be able to file a claim with them directly. Most carriers have an easy claims process on their website.

8.     File a Police Report

If you believe your package was stolen, please file a police report, especially for high-value items.

9. Consider Secure Delivery Options for Future Orders

To prevent package theft, consider using one of these options for future deliveries:

• Package lockers or designated pickup points.
• Require a signature upon delivery.