Love finding unique treasures on Vinted? It’s a fantastic platform for snagging pre-loved fashion items at amazing prices, and giving clothes a second life. Plus, it’s a fun way to discover new styles and declutter your own closet.

Launched in 2008, it has grown to over 65 million registered users across 21 countries. Primarily clothing and accessories for women, men, and children. They also offer some beauty products and other miscellaneous items.

But hey, sometimes life throws you a curveball, and you might need to cancel an order. Maybe you found the same item elsewhere for a steal, or your budget has changed unexpectedly. 

Don’t worry, we’ll walk you through the steps of cancelling an order on Vinted. It’s a simple process, so you can breathe a sigh of relief and move on with your shopping adventures. Next, read about how to cancel Shein order and ASOS order. Also, get acquainted on returning eBay orders and Zara items.

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How to Cancel Order on Vinted?

Cancelling an order on Vinted is only possible before the seller ships the item. Here’s a breakdown of cancellation scenarios:

How to cancel an order:

1. Open the conversation with the seller you placed the order with.
2. Tap the information icon (ⓘ) in the top right corner.
3. Select “Cancel order” and choose a reason from the list, or select “Other” to provide a specific explanation.
4. The seller might need to confirm the cancellation if they’ve already shipped the item (but tracking hasn’t updated).
5. If the seller doesn’t confirm, the order will automatically cancel after a short period.

Can you cancel a listing on Vinted?

Yes, you can cancel your listing on Vinted at any time before it sells. Simply go to your “Selling” section, find the item you want to cancel, and tap the three dots in the top right corner. Choose “Delete” to remove the listing.

How do I cancel an order as a seller?

As a seller, you can follow the same steps mentioned above to cancel an order before shipping the item. It’s important to communicate clearly with the buyer about the reason for cancellation to avoid any misunderstandings.

Does Vinted automatically cancel order?

Vinted will automatically cancel an order if the seller doesn’t ship the item within the designated timeframe (usually 5 days). Additionally, the platform might step in to cancel orders due to suspicious activity or security concerns.

How do I cancel a delivered order?

Unfortunately, you cannot cancel an order once the item has already been delivered. If you have an issue with the item, you’ll need to initiate a return request through the platform’s return policy.

How long to cancel an order on Vinted?

You can only cancel an order before the seller ships the item. There’s no specific timeframe for cancellation within this window. However, it’s crucial to act promptly to avoid any complications or misunderstandings with the seller.

Can you cancel a Vinted order for bad review?

Vinted doesn’t allow cancelling orders solely based on the fear of receiving a bad review. It’s crucial to remember that leaving negative feedback should be a last resort and used only for legitimate concerns about the transaction.

What happens if a buyer complains on Vinted?

If a buyer complains about an issue with their order, they have two days after the order is marked “Delivered” to report the problem through the platform. The platform encourages communication between the buyer and seller first.

If they can’t reach an agreement, the buyer can escalate the issue to the support team. Vinted will then review the situation and the evidence provided (photos, descriptions) by both parties.

How long does a Vinted refund take?

If the seller accepts the buyer’s claim: The seller will receive 2 days to either request a return or issue a full refund (including shipping costs). Once the refund is initiated, it typically takes 1-3 business days to appear in the buyer’s Vinted Balance.

If Vinted investigates and rules in favor of the buyer: They will issue a full refund (including shipping costs) to the buyer within 1-3 business days, and the seller will be responsible for the cost.

Can a seller refund a buyer on Vinted?

Yes, a seller can always choose to refund a buyer, regardless of the buyer’s claim. This can be done through the order details page. The seller can initiate a full or partial refund (excluding service fees) and issue it directly to the buyer’s Vinted Balance.

This option allows for faster resolution and might be helpful in situations where the seller wants to maintain good customer relations.

Remember, clear communication and following Vinted’s guidelines are key to a smooth experience when cancelling orders or listings on the platform.