Ever had an ASOS order fail just as you were ready to checkout? I hear you. Most of us are guilty of becoming frustrated whenever our orders don’t go as we expect. Imagine finally finding that perfect midi dress for your date, entering your payment details correctly, and then, nothing happens. But don’t worry, this happens more often than you might think, and I’m here to help. I’ll explain why orders can fail and what you can do about it.

In this guide, you’ll find simple fixes for common problems and tips on how to avoid them in the future. These no-brainer solutions are helpful in making sure your next ASOS haul goes off without a hitch. If you love shopping at ASOS, learn how to get 20% off from your trusted e-tailer and when ASOS have sales in 2024 next.

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Why is my ASOS order unsuccessful?

There are a couple of reasons why your order didn’t go through. But one major roadblock could be because of payment issues. Maybe your card was declined, or there weren’t enough funds. Also, the payment service might have a hiccup. So, the best thing to do is double-check your card details if they’re up-to-date and accurate—your bank information, billing address, and delivery address. Also, ensure you’ve got the cash ready, or try another payment method if the first one doesn’t work. You can also reach out to your bank if all else fails.

Website troubles can also make your order unsuccessful. Maybe the site crashed, or there was a timeout during checkout. I know this issue can be super annoying, but it’s usually easy to fix. Just refresh your page or log out and back in. Still no luck? Try clearing out your cache and cookies from your browser, or switch to another device and try again. 

Sometimes, items in your basket might become unavailable at checkout, especially if they’re in high demand. To avoid this, always keep an eye on your faves and purchase them right away. But if you don’t have the budget just yet, you might have to wait for a restock to happen. Fortunately, ASOS constantly restocks their items, especially those that are fast-selling. Find out more on when and how often does ASOS restock here.

If you mess up your shipping details, your order won’t go through. Typos, old addresses, wrong postcodes – any of these can be the culprit. Double-check your info before you order. It’s a simple step that can save you a lot of hassle.

If you still have no luck with your order, then it’s high time to reach out to ASOS customer support. They’re there to help and can often give you the lowdown on what’s going wrong and how to fix it. You can chat with their Virtual Assistant live from 07:00 – 23:59, Monday to Sunday, to clear up any confusion and get your order back on track.

How do I know if my ASOS order went through?

Not sure whether your ASOS order went through or not? You should check on a few things. First things first is to check your inbox (and your spam folder, just in case). ASOS sends out an order confirmation email as soon as your payment is processed. This email will include all the details of your purchase, such as the items you’ve bought, the total cost, and the delivery address. You can also find the tracking link in the email so you can be up-to-date on where your parcel is. But in cases where the tracking information doesn’t show any updates, ASOS advises you to wait until your estimated delivery date for your order.

You can also log into your ASOS account via the web or app and check the ‘My Orders’ section. There, every order you’ve made will be listed. And if your order is listed there, that means everything’s set. You’ll also see your order status, whether it’s being picked, packed, or already shipped.

Take a quick look at your bank statement, too. If the payment has been taken from your account, that’s a solid sign that your order was successful. ASOS only takes the money once the order is confirmed and starts to be processed.

Why is my ASOS order taking so long?

Understanding why your ASOS order is taking so long is not a one-size-fits-all thing. First off, if you’ve ordered a fast-selling item or are shopping during peak seasons like Black Friday or just before Christmas, delays are more likely. ASOS tries to get your order out as fast as possible, but when everyone’s buying at the same time, it can slow things down. A bit of patience will go a long way during these busy times.

There are times, too, when your item may be stuck at the warehouse or with the courier. Sorting out orders, especially if the item is from ASOS Brand Partners, can take a minute. And once it’s out for delivery, any issues on the courier’s end—like bad weather or staffing troubles—can add extra waiting time.

If you’ve ordered something from another country, obviously it can take longer because of the long-distance travel. Plus, it has to go through customs, which can add unpredictable delays. So, your patience is pretty needed for that special item.

You would also need to double-check if you’ve given the right address and your payment went through smoothly. A wrong postcode or a declined card can send your order on a detour, making it take longer than expected. If you spot a mistake, contact ASOS ASAP so they can sort it out quicker.

Local delivery issues, whether it’s a misrouted parcel or problems with the delivery van, can also be frustrating but unavoidable. Sadly, with ASOS teaming up with EVRi for deliveries, a lot of shoppers on TikTok were very disappointed as they always received their parcels way behind their estimated delivery dates. Tiktoker @pattylafleur_ even dubbed EVRi as ‘trash.’ So, if you happen to have your orders delivered by EVRi, keeping an eye on your tracking info and contacting them directly can potentially speed things up. Learn more about who delivers for ASOS here.