Wondering how to return your order to SHEIN? Wonder no more, as I’m here to answer all your burning questions. SHEIN returns might be confusing for some, but I’ll provide you with a simple guide on how to make things as smooth sailing as possible. I know, one of the most inconvenient parts of buying online is when you need to return an item because of size, fit, or simply because it doesn’t suit you. Thankfully, SHEIN’s return policy is as easy as pie! They’ve made the return process clear and straightforward to avoid unnecessary stress.

Before diving into SHEIN returns, here’s a guide to locating the product code on SHEIN and cancelling your order. Now let’s get into it…

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What is SHEIN’s return policy UK?

The process is super easy. You have 45 days to make a return from the date of purchase, and in order to do so, you must send back and upload the return tracking number. Returns are free, and you can download a label from either EVRI, 24/7 InPost lockers or Royal Mail. If you later decide to make a second return from items within the order, you’ll be charged a £2.50 fee.

How do I return items back to SHEIN?

In case you are not 100% satisfied with the item and want to return your SHEIN purchase, the first thing you need to do is sign in to your online account. Select ‘Start Returns,’ select the item or items you want to return, indicate the reason, and click submit. Next, you’ll need to select the return method and you can choose between either EVRI, Royal Mail, or 24/7 InPost lockers. You’ll either need to print off the label or you’ll be sent a QR code, depending on the carrier you choose. Lastly, you can drop off your return at the parcel shop and they’ll do the rest for you! SHEIN do request that the items you return match the details on your return request to avoid any delays with your refund.

How much does SHEIN charge for returns?

The first SHEIN return for any order is free of charge. However, if you decide to later return additional items from the same order, SHEIN will deduct £2.50 from your refund.

Do I need the original packaging to return to SHEIN?

You should return your order in the original packaging for items like shoes, bags and luggage, and any hygiene stickers must still be in tact. However your order doesn’t need to be returned in the specific SHEIN package – you can use your own parcel to return it if needed.

Does SHEIN’s refund method work?

For the most part, yes. Refunds typically take around 14 business days to process after your return is received and inspected. However, actual bank processing times can vary depending on your payment method.

Do you have to take pictures for SHEIN returns?

No, taking pictures is not a mandatory requirement for SHEIN returns. However, it can be helpful for your own records and potentially expedite the process in case of any discrepancies.

Can I return items to SHEIN?

Absolutely! SHEIN accepts returns on most items within 45 days of purchase. However, swimwear, lingerie, beauty products, and some accessories have specific conditions or are non-returnable. Check their return policy for details.

Does SHEIN give full refunds?

Yes, SHEIN aims to provide full refunds for returned items that meet their policy criteria. The refund will be issued to your original payment method, minus any return fees.

Is it easy to get a refund from SHEIN?

Returning to SHEIN is generally straightforward. You can initiate the process online, choose a convenient return method, and track the progress. However, some customers report occasional delays or discrepancies, so thorough documentation and adhering to policies is key.

How much is the return fee for SHEIN?

Your first return within 45 days is free. Subsequent returns within the same order will incur a £4.99 fee. Self-arranged returns with your own courier will require you to cover the entire shipping cost.

Can you get a refund on SHEIN without returning items?

Sometimes! In very rare instances, SHEIN might offer a partial or full refund without return for damaged or wrong items received. However, this is at their discretion, and returning the item remains the standard procedure.

How long do refunds take from SHEIN?

Once your returned item passes the quality check, the refund processing can take up to 14 business days. The actual time you see the money back in your account depends on your payment method. Bank transfers can take longer than debit/credit card refunds. This can also be delayed by 3-5 days during sale season.

How much is the return fee for SHEIN?

Your first return within 45 days is free. Subsequent returns within the same order will incur a £4.99 fee. For self-arranged returns with your own courier, you’ll be responsible for the entire shipping cost.