Counting down the days until your Other Stories package arrives and wondering how long it will take? If you’re anything like me, waiting for your order to come can feel like a lifetime particularly when there’s a looming occasion you’re hoping to wear the contents at.

You know it’s out there somewhere—but where? And when will it finally show up on your doorstep?

If you love Other Stories and are eager to get your hands on their stylish pieces, this article breaks down their delivery options, cost, and everything else you need to know about their shipping process.

But before you learn about how the delivery works, make sure you’re prepared when buying anything from the brand. Read our guide about how Other Stories sizing works.

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How long does Other Stories take to deliver?

Other Stories offer three delivery options: standard home delivery, standard pickup and express delivery. Your delivery choices will also depend on where you are in the UK.

The standard home and pick-up point delivery promise that your items will be delivered in three to six days. Unfortunately, their express option doesn’t have the option for store pick-up, but when ordering via post, your parcel will be delivered straight to your doorstep in one to two days.

Which is the fastest delivery Other Stories offers?

Other Stories offer Express Delivery for purchases before 4pm between Mondays to Fridays for £10. You will receive your order in one to two working days, but if you place an order after the cut-off, it can be delayed by an extra one or two days.

Any order made during the weekend or a bank holiday will also take longer, even if you pick this option. Express delivery might be unavailable during sale periods, like Black Friday and Boxing Day.

How much does Other Stories delivery cost?

Express delivery costs £10 for customers living in the UK. Standard home and pick-up point delivery cost £4, but it’s free if your order costs £80 or more. If you live in Jersey or Guernsey, you need to pick ‘International Shipping’ as your location, which can cost between £1 to £2 more.

Certain items are subject to transportation restrictions and cannot be shipped to specific locations, including Northern Ireland, the Isle of White, the Isle of Man, the Shetland Islands, Orkney Islands, Scilly Islands, the Scottish Isles, Cyprus and Finland.

Does Other Stories have delivery restrictions?

Aside from clothes, the brand also has a wide range of beauty products like makeup and fragrances. However a few of their beauty items are not eligible for delivery and are labelled as ‘dangerous goods’ due to their flammable nature.

This includes nail polish, specific perfumes, and nail polish removers. So, visiting their physical stores will be the best option if you want to try out any beauty products.

Can you track your Other Stories order?

You will receive a shipping confirmation email with a tracking link once your order has been shipped. You can also log on to your account on the website and check on ‘Orders’ to see any updates about your package.

Can I cancel my order?

For whatever reason, you are cancelling your order. You need to contact their customer service ASAP before it is shipped out. You can always return the item within 30 days if it’s too late to cancel.

Does and other stories have free returns?

Other Stories offers returns, but they aren’t exactly free. You have 30 days to send back your items for a full refund, but there is a return fee that will be deducted from your final amount. Make sure to keep your items unworn and with tags attached to qualify for the return.

How much does it cost to return your Other Stories order?

You can return their items for free within a 30-day window. You will also receive a full refund within 14 days. If it takes longer, you need to contact customer service. However, during high season and sales, the processing may take longer than usual. You can read more about their return policies here.

Can you return shoes and Other Stories?

Yes, you have 30 days to return them, either in-store or by mail, and it won’t cost you a penny. Just make sure they’re unworn, still tagged, and in the box. Grab the return slip from your order or online and you’re all set.

Can you return online purchases in store Other Stories?

While Other Stories offers a generous 30-day return window, unfortunately, you can’t return online purchases directly in their stores. Their return policy states that online orders need to be sent back by mail. The good news is they include a return form in your package, so the return process should be fairly straightforward.