Oh, no. Planning to close your ASOS account already? It’s okay; sometimes you might feel it’s time to take a break or even say goodbye. Keep in mind, though, closing your account means missing out on those special ASOS perks. Shopping without an account can be tougher, as you won’t have access to exclusive deals and easy checkouts. But no worries, whatever your reason for leaving, I’m here to walk you through the process, step by step.

Having an ASOS account is a real treat, especially if you love ASOS for their trendy pieces that don’t hurt your wallet. Besides opening an account for free, you can get access to exclusive vouchers and discounts that allow you to save on my favorite styles. Also, ASOS often sends out birthday discounts that you can use for later. Tracking orders and managing returns becomes a breeze, too. They help a lot in making your shopping experience not only more enjoyable but also easier on the budget.

If you’re already decided to close your ASOS account, scroll down as we’ll cover everything you need to know on how to delete your account. We’ll also touch on why ASOS might close an account from their end. It’s all laid out simply, so you can follow along and make the choice that’s right for you. Next, learn more about how to activate and use your ASOS Gift Card and where to buy it.

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How to close your ASOS account?

All you need to do is to contact Customer Care before closing your ASOS account. You’ll then be asked to confirm two pieces of information, like your birth date, billing address, or registered email address. Once you have confirmed the information, they will now delete your account.

To contact Customer Care, you can chat with their Virtual Assistant live from 7:00 – 23:59 Monday to Sunday. 

How do I delete my ASOS account on the app?

The easiest way to close your ASOS account is to delete it via the ASOS App. To close it via iOS, start by signing in. Then, head to your account page by tapping the person icon at the bottom right. Next, tap the cog icon in the top right corner, and there you’ll find the option to delete your account. 

If you have their Android app, you need to log into your account first. Then, navigate to your App Settings by clicking the three lines icon in the top left corner and selecting App Settings. After that, scroll down until you see the ‘Delete My Account’ option.

5 questions to ask before closing your ASOS account

Before you close your ASOS account, ask yourself these questions first. These will guide you on whether or not you’ve made the right decision on closing your ASOS account.

Do I have any outstanding orders? 

Before closing your ASOS account, ensure your orders are received. Although ASOS updates you via email, closing your account might make it more difficult for you to track or manage your orders.

Have I made any recent returns?

It’s best to wait for your returns to be processed and receive your refund before closing your account to make sure there’ll be no problems ahead.

Do I want to save my order history, addresses, or wishlist items?

If you’re eyeing something at ASOS and add it already to your wishlist, make sure you take note or bookmark it first. These will be permanently deleted when you close your account.

Do I have any ASOS vouchers or loyalty points?

Don’t lose the vouchers and loyalty points you’ve saved up from before. Consider using them before closing the account.

Are you sure you don’t want to take a break instead?

You can simply avoid logging in for a while. This way, you can reactivate your account easily if you ever want to use ASOS again, and your information will still be there. You can also unsubscribe from their emails if you don’t want to hear the inside scoop from ASOS in the meantime.

Why did ASOS close my account?

During previous years, numerous shoppers have shared their sentiments on Reddit (you can find lots on Reddit Thread r/LegalAdviceUK) and TikTok that their accounts were permanently banned on ASOS. While we can’t exactly say why ASOS has closed your account, we can speculate the possible reasons based on what other users have reported. 

One possible reason is unusual return activity. Apparently, ASOS has cracked down on customers who they believe are abusing their return policy since 2019. This could involve returning a high number of items, returning items that have been worn or damaged, or returning items outside of the return window. Because of this, ASOS may have erroneously banned customers for life, including Alyssa Bock, who was mistakenly banned after asking for a refund for the two sweaters she hadn’t received. 

Another possible reason is suspicious payment activity. If ASOS detects any suspicious activity related to your payment method, they might deactivate your account for security reasons.

Aside from that, violating ASOS’s terms and conditions could lead to them closing your account. 

If your account happened to be closed by ASOS without reasonable grounds, you may contact their Customer Care team so they will be able to shed light on why your account was closed.